Terms & Conditions

Please read these terms carefully before using our website or engaging our services. By using ideate.partners or instructing us to carry out work, you agree to be bound by these terms.

1About us

Ideate Partners Ltd is a brand, design and marketing studio registered in England and Wales. References to “we”, “us” or “our” in these terms refer to Ideate Partners Ltd. References to “you” or “your” refer to the person or business using our website or services.

2Our services

We provide brand strategy, visual identity, design, marketing, digital, content, and related services to businesses and organisations. We also offer learning programmes, workshops, and courses in behavioural design, AI integration, and marketing.

The specific scope of any services will be agreed in writing between us before work begins, either by way of a proposal, statement of work, or email confirmation.

3Engaging us

A contract between us is formed when you formally accept a proposal or quote from us in writing (including by email), or when you make payment for a course or programme.

These Terms & Conditions apply to all engagements unless we have agreed separate terms in writing. Where there is a conflict between these terms and a specific project agreement, the project agreement will take precedence.

We reserve the right to decline any work at our discretion without providing a reason.

4Fees & payment

Our fees will be set out in a proposal or quote. All fees are quoted exclusive of VAT unless stated otherwise. VAT will be charged at the applicable rate where applicable.

Unless otherwise agreed in writing:

• Invoices are due within 30 days of the invoice date.
• Project work may require a deposit before work commences — this will be stated in your proposal.
• Course and programme fees are payable at the time of booking unless otherwise agreed.
• We reserve the right to pause or suspend work if invoices are overdue.

Interest may be charged on late payments at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Any out-of-pocket expenses incurred in the course of a project (such as stock photography, print, external suppliers) will be agreed with you in advance and invoiced separately unless included in a fixed-price proposal.

5Intellectual property

Our work: All intellectual property rights in work we create — including designs, copy, concepts, code, and materials — remain with Ideate Partners Ltd until full payment has been received. Upon receipt of final payment, we assign to you the rights in the final agreed deliverables for the purposes set out in your brief.

Our tools and methods: We retain all rights in our proprietary methodologies, processes, templates, and tools. These are not transferred as part of any project engagement.

Your materials: You grant us a licence to use any materials, content, or intellectual property you provide to us for the purpose of delivering the services. You confirm that you have the right to provide such materials and that their use by us will not infringe any third party’s rights.

Portfolio use: We reserve the right to display completed work in our portfolio, on our website, and in promotional materials unless you request otherwise in writing at the time of engagement.

6Confidentiality

We will treat any information you share with us in the course of an engagement as confidential and will not disclose it to third parties without your consent, except where required by law or necessary to deliver the services (for example, briefing a specialist supplier).

We ask that you treat our proposals, methodologies, pricing, and materials as confidential and do not share them with third parties without our consent.

7Your responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information, materials, and feedback as reasonably requested.
• Ensure that any materials or content you provide are lawful and do not infringe any third party’s rights.
• Nominate a point of contact with authority to approve work and make decisions on your behalf.
• Respond to requests for approval or feedback within a reasonable timeframe — delays on your part may affect project timelines.

Where delays caused by you result in additional work on our part, we reserve the right to invoice for that additional time at our standard day rate.

8Limitation of liability

We will carry out our work with reasonable skill and care. However, we cannot guarantee specific business outcomes, results, or performance from any creative, marketing, or learning work we deliver.

Our total liability to you in connection with any engagement shall not exceed the total fees paid by you to us in the preceding 12 months.

We shall not be liable for any indirect, consequential, or special loss, including loss of profits, loss of business, or loss of data, whether arising in contract, tort, or otherwise.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9Termination

Either party may terminate an engagement by giving 30 days’ written notice, unless a different notice period is specified in the project agreement.

In the event of termination:

• You will be invoiced for all work completed up to the date of termination.
• Any deposits paid are non-refundable unless we have failed to commence work.
• We will provide you with all completed work and materials for which payment has been made.

We may terminate immediately if you are in material breach of these terms, including non-payment of invoices.

Courses and programmes: Cancellation of a course booking within 14 days of the event date may result in forfeiture of the full booking fee. We will endeavour to offer alternative dates where possible.

10Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11Changes to these terms

We may update these Terms & Conditions from time to time. The current version will always be available at ideate.partners/terms. Continued use of our services after any update constitutes acceptance of the revised terms.

12Contact

If you have any questions about these terms, please get in touch: